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Amazon Seller Dictionary

This dictionary is designed to help Amazon sellers quickly understand the most important terms used inside Amazon’s ecosystem.

Reimbursement

Amazon reimbursements cover issues like lost or damaged FBA inventory, overcharged fees, or customer returns not processed correctly.

What is reimbursement on Amazon?

Reimbursement is compensation from Amazon when eligible errors occur—such as misplaced FBA units, incorrect fee charges, or return mishandling. Sellers must identify issues and file claims within policy windows.

Common reimbursement scenarios

  • Lost or damaged FBA inventory
  • Incorrect FBA or referral fees
  • Customer returns not received or misgraded
  • Inbound shipment discrepancies
  • Overcharges from weight or dimension errors

Best practices for claims

  • Audit inventory movements and fee changes regularly
  • Keep documentation—POs, shipment IDs, photos, weights
  • File claims promptly within eligibility windows
  • Track outcomes and escalate when needed
  • Standardize SKU-level reconciliation workflows
AmzMonitor helps Amazon sellers monitor their products, competitors, and keyword rankings, as well as receive alerts for price changes, bad reviews, and hijackers. Try our 14-day free trial
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